1. Return Requirements

All returns must be initiated by contacting us at kenzie@atlasbullion.com or by calling 870-712-4665. Refunds will only be issued after all items have been returned to us in their original condition.

2. Refund Amount

• Fixed Refund Value: Refunds will be issued for the purchase price of the metals on the day the sale was made. The amount refunded will not be affected by any fluctuations in metal prices after the date of purchase.
• Exclusions for Payment Fees: If the customer paid by credit card or PayPal, the refund will exclude any processing fees associated with the payment method. Only the base purchase amount will be refunded.

3. Shipping and Theft Protection

• Insured Shipments: All items are fully insured during shipping to ensure your purchase is protected. In the rare event of loss or theft, we will initiate an investigation with the relevant carrier.
• Refunds Due to Theft: If an item is confirmed lost or stolen, a full refund will be provided. However, please note that the refund will only be processed once the investigation is completed and concluded in favor of the customer. Investigations can take time, and we appreciate your patience during this process.

4. Return Process

To begin the return process, please reach out to our customer service team at the contact information provided below. We will guide you through the steps necessary to return your item(s) and receive a refund.

Atlas Bullion
200 E Rush Ave
Harrison, AR 72601
Email: kenzie@atlasbullion.com
Phone: 870-712-4665

5. Important Notes

• Refunds will not be processed until all items are returned to us in their original condition.
• Our policy ensures transparency by locking the refund amount to the purchase date’s metal prices, irrespective of current market fluctuations.
• We strive to process all returns and refunds promptly but may require additional time in cases involving theft or carrier investigations.